IWS - On-Line Customer Support

On-Line Customer Support

Take On-Line Customer Support To The Next Level

Virtual Reality is at its most valuable when it is being used to facilitate communication and the free exchange of information.

The best use of the technology allows you to meet with your customer in an environment that will assist the process of rendering support in a way that leaves the customer feeling satisfied.

Imagine a world where customer service was conducted in-person. Where you could pop over to the corner druggist to ask advice? Or hang around the hardware store picking up woodworking tips. Or learn how to install that light fixture you just bought and can't figure out? That world is here now.

Customer Support via online Virtual Worlds can take your customer support effort from the world of IM, Email and Chat to the next level. We can create a system for you where your support staff can interact with customers in real time, demonstrate product usage and troubleshoot issues using 3D virtual replicas of real-world products.

Support staff can chat with customers in a realistic environment and demonstrate techniques or troubleshooting routines using life-like props, diagrams and charts, audio and video. All conducted within a fully branded and controlled presentation environment which you control.